HG
Hlombe G

1 reviews | Active since Sept 2024

25 Sept 2024, 21:48

DON'T STUDY HERE!

My interactions with CTU have been marked by repeated failures, unprofessional behavior, and a blatant disregard for my concerns. Firstly, during a national exam, my exam paper did not arrive, which caused significant distress. To compound this, one of the invigilators behaved inappropriately, flirting with me while I was writing the exam. This conduct is entirely unacceptable, especially in such a serious academic setting. Moreover, on two separate occasions, I have had to chase after the person running the Nated programme for the release of my exam results. Despite being promised an update on his discussions with DHET multiple times, I have received no communication whatsoever. His continued lack of communication, failure to follow through on commitments, and disregard for my situation reflect poorly on the institution. I have made repeated attempts to contact him via email and messages, only to be met with silence. This negligence has left me frustrated and uncertain about the status of my results, and I am left questioning the level of professionalism and competence within CTU. I have been fighting for my results for a year now! DO NOT STUDY HERE.

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Replies (5)
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply26 Sept 2024, 07:45
Official
Good day.

Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.

As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience. 


Kind regards,
The CTU Customer Service Team 

HG
Hlombe G's update26 Sept 2024, 09:17
Reviewer Update
I don't care for this lame automated response. this is m case number CAS-05086-R9J4Q4 attend to my case immediately!
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply26 Sept 2024, 10:14
Official
Dear Hlombe Gwaxula, I hope this email finds you well.  I wanted to reach out to you on behalf of CTU to address the recent incident you experienced. I want to sincerely apologize for the distressing situation you encountered. Please know that we take your feedback seriously and will provide the necessary feedback to ensure that such incidents do not occur in the future. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to me. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly. Thank you for bringing this to our attention, Hlombe. We appreciate your understanding and patience as we work to improve our services. Warm regards, Customer Service SupportCTU
HG
Hlombe G's update30 Sept 2024, 10:47
Reviewer Update
If your case has not been attended to by CTU please email me on ***. I am taking them to the media.

CTU your customer service department said it would contact me last week! Again this is my case number CAS-05086-R9J4Q4 CRM:*** attend to it.
HG
Hlombe G's update08 Oct 2024, 19:19
Reviewer Update
CTU you still have not responded to the request I have sent you to send proof of your communication with DHET. You still have not addressed my complaint, you still have not confirmed that you have comp**** with DHET standards with regards to me being resulted and submitting your POA's and POE's.