MW
Michele W

1 reviews | Active since May 2022

11 Jul 2023, 16:23

DO NOT STUDY AT CTU

This has been a waste of time and money. My daughter app**** to do the graphic design course full time in July 2022. When the time came to start the course they advised that there where not enough students and that she would have to do the course part time or wait (after we had already paid for the course). We have had one problem after another with not being able to access programs etc.. My husband had to go to the campus IT department to have this sorted out. This caused a lot of stress for my daughter and she had to go to the doctor to get anxiety medication. The communication was non existent I eventually had to fight to sort out so she could hand in some of her projects on the col campus in the 1st semester. Now at the end of the course they say her marks are not high enough enough but she handed project to Ina who was supposed to put them on col campus but did not. They then agreed that my daughter needs to write a motivation letter and then they will decide if she can write or not. She did this and now we receive an email stating that she cannot write the exam and she will have to repeat some modules in semester 1 2024. She unfortunately cannot afford to do this as she had to take out a student loan and has now had to find a job in order to pay back this student loan. Again not enough communication. This was CTU Roodepoort. ***. We have been keeping proof of all the communication. Please can we sort this out so she can write her exams.

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Replies (2)
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply11 Jul 2023, 16:36
Official
Good day, Michele.

Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.
As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience. 

To better address your concerns, we must verify that you are a CTU student. Please send an e-mail to *** that includes your student number and campus.

Kind regards,
The CTU Customer Service Team

MW
Michele W's update13 Jul 2023, 10:52
Reviewer Update
I did recieved a call about 15minutes after I posted this review and was promised feed back would be the next day (12th July). Today is the 13th July and I have still not received feedback.