CH
Chantel H

1 reviews | Active since May 2025

05 Jun 2025, 11:29

DISAPPOINTED 😞

I AM A VERY VERY DISSATISFIED AND DISAPPOINTED PARENT.

ACCORDING TO EVERYONE CTU IS THE BEST COLLEGE. I BELIEVED IT. SEND MY DAUGHTER TO STUDY FOR EDUCARE IN DECEMBER 2023 WHEN WE WENT BACK TO CTU IN JANUARY 2024 THEY SAID THAT EDUCARE DOESN'T EXCIST ANY MORE THE CLASSES CHANGED TO EARLY CHILDHOOD DEVELOPMENT. WE DESIDED TO TAKE THE CLASS. SHE THEN STUDIED EARLY CHILDHOOD DEVELOPMENT. THAT WAS THE FIRST DISAPPOINTMENT. EVERY MONTH I HAD TO PAY FOR THE STUDIES NO PROBLEMS. WHEN I COULDN'T MAKE THE PAYMENT ON THAT DAY HER CLASSES WHERE STOPPED. FURTHERMORE I MADE ALL MY PAYMENTS AND CTU HAPPY WITH MY MONEY. FEBRUARY 2025 SHE WROTE HER FINAL EXAM. STILL AWAITING FOR THE RESULTS. 30 MAY 2025 IS GRATUATION DAY FOR STUDENTS. THE PROBLEM THAT I HAVE IS THAT I DID MAIL CHARMAINE TO FIND OUT IF THE KIDS ARE GOING TO ATTEND GRATUATION DAY BUT SHE SAID THAT THEY ARE STILL WAITING FOR SETA TO MARK THE TESTS AND IF IT'S NOT FINISHED BY 30 MAY THEN THE KIDS HAVE TO WAIT UNTIL NEXT YEAR TO GRATUATE. THIS IS REALLY UNACCEPTABLE BECAUSE THE MONEY WAS GOOD BUT NOW NOBODY FEEL ANYTHING FOR THE KIDS THEY MUST JUST WAIT IN THE QUEUE!!!!!!!!!!

I WOULD RECOMMEND THAT YOU EITHER SPEED UP THE MARKINGS OR MAKE ANOTHER GRATUATION DAY FOR THESE KIDS. IT'S ONLY FAIR FOR THEM. PLEASE REPLY TO MY MAIL. I WOULD LIKE TO HEAR YOUR SIDE

WE ALSO RECEIVED A LETTER THAT SHE IS A PART TIME STUDENT BUT MY CONTRACT STATE THAT SHE IS FULL TIME!!!

C HEYNEKE

0
Replies (2)
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply05 Jun 2025, 12:10
Official
Dear Chantel.
 
I hope this email finds you well. 
 
I wanted to reach out to you on behalf of CTU to address the recent incident you experienced. I want to sincerely apologize for the distressing situation you encountered. Please know that we take your feedback seriously and will provide the necessary feedback to ensure that such incidents do not occur in the future.
 
If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to me. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.
 
Thank you for bringing this to our attention. We appreciate your understanding and patience as we work to improve our services.
 
Warm regards,
 
Customer Service Support
CTU
CH
Chantel H's update05 Jun 2025, 12:54
Reviewer Update
WHAT IS GOING TO HAPPEN NOW. ARE YOU WILLING TO SET A GRATUATION DAY FOR THESE STUDENTS