Devastated after **** misleading information
I am devastated after getting my hopes up to study Web Design & Development at CTU this year. I really feel like all information on courses are so misleading and there is no transparency on fees, payments etc. and what you're actually getting.
I spoke to a lady last week who told me the amount for the Web Design and Development course is going to be x amount. I explicitly asked her to confirm whether that amount is for the Web Design AND Web Development both and she said yes. I went ahead and registered on the website, submitted an application and enrolled.
I received a quote for the total amount for the course on which I saw that ONLY "Web Design" is - but for the full amount. I then called the same lady I spoke to (Louisa) and asked her why only the Web Design part is on there upon which she said the quote is correct and it ONLY includes Web Design (but I asked specifically if it includes both the Web Design AND Development!?)
Literally EVERYWHERE on the website and EVEN in my contract it says that I am enrolled for Web Design AND Web Development..... Everywhere EXCEPT on the quote!!!!!!!
She said that the Web Design Part is a year and a half (also not a year as stated on the website or prospectus) and is the amount quoted, and thereafter you CAN DO Web Development for another year and a half (also contradicting a year on the website and prospectus) for around the same amount...
In other words they literally tell you that the entire thing will cost you x amount when really they KNOW it'll cost twice (maybe even more) than that!!!!!!!!
I am in tears and so devastated and disappointed as there is no way to afford the amount I was prepared for (thanks to you CTU) TWICE!!!!!!! You really are gambling with people's feelings and hopes and that is disgusting
We received your complaint and want to apologise for the unsatisfactory experience. CTU always welcome feedback and appreciate you taking the time to write this review.
We understand that you have been contacted and that everything was explained to eliminate any misunderstandings.
Please send an e-mail to *** if you feel that this issue wasn't resolved.
Kind regards,The CTU Team
We received your complaint and want to apologise for the unsatisfactory experience. CTU always welcome feedback and appreciate you taking the time to write this review.
We understand that you have been contacted and that everything was explained to eliminate any misunderstandings.
Please send an e-mail to *** if you feel that this issue wasn't resolved.
Kind regards,The CTU Team
