Crushing a child’s future due to incompetsnce

We paid the whole year ‘s fees in advance in Nov 2017. My son struggled until Feb 2018 to get registered for the correct course. The facilitator RUBEN is often not at work, or does not give lectures because he “ has a virus on his computer” for the PAST THREE WEEKS!! He loses assignments handed in to him, he is often unable to explain maths problems. He does not follow the syllabus and does not cover most of the curriculum. At the moment my son does self study. Complaints to the local management is to NO AVAIL. We are desperate and frustrated!! WE ARE AFRAID THAT THIS IS ANOTHER FLY BY NIGHT COLLEGE *****ING UNSUSPECTED CHILDREN’S MONEY AND NOT DELIVERING ON THEIR PART OF THE CONTRACT, THEN BLAMING IT ON THE STUDENTS!