TA
Thandile A

1 reviews | Active since May 2024

28 May 2024, 12:25

Bad service

CTU has bad service I was in Bloemfontein last year, the manager of the campus was ***. If were to write internationals, I would get my time table late, even my notes I couldn't get anything early as the other students. I kept asking for help but she kept on ignoring me. I tried complaining all they did was open a case number and did nothing about it, they also ignored me this year. I couldn't attend the first semester coz she **** and said she sent out when the registration fee has to be paid but I have proof and they still did nothing about. Now second semester I want to study again. To pay Registration fees close 31 May, I've been asking when can i pay my fee. I've been waiting for 2months now, because they said I must. Now they are ignoring me again.

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Replies (1)
CTU Training Solutions Pty Ltd
CTU Training Solutions Pty Ltd's reply28 May 2024, 13:14
Official
Good day, Thandile.

Thank you for bringing your concerns to our attention. We want you to know that we take your feedback seriously and sincerely apologies for any inconvenience or frustration you may have experienced.

As a company, we place a high value on providing excellent customer service, and we are sorry to hear that this has not been your experience. 


Kind regards,
The CTU Customer Service Team