Service

I was involved in accident with one of the driver working for MPI Solutions(Motion Perfection Industries), The driver was driving company car which belong to MPI Solutions with fall under MPI Holding PTY LTD, The driver was driving the vehicle under the influence of alcohol(He was drunk), he came from behind and hit my car at the back and I rolled with the car, thank God i'm alive but my car is beyond repair. I was using the car for Uber and Bolt transport and it was my only means of income. I contacted the company, had meeting with them, during the first meeting they wanted me to change the statement about their driver being drunk and we should not involve court and they promised to help me with the claim on their insurance so that I can get a car, but I couldn't because the statement was written by Metro Police. Later they then told me that they have submitted the claim and their claim has been declined and only to find that they did not submit the claim. I did reach out to the CEO Mr Iqraam Noorbhai, he did not entertain my situation, he said I must claim from my insurance and I should never contact him anymore. I told him I don't have insurance. They then gave me contact for their insurance broker Affiniti Insurance. I was then referred to HICSA, I was again referred to CTU (Clarendon Transport Underwriting Managers (PTY) Member of the Hollard Insurance Group & Hannover Reinsurance Ltd, I was communicating with Nazeera Shaik (Liability Specialist). I always had to call her for a feedback. there was never a time where I got a feedback without having to follow up with her. I contacted her on Friday the 23rd of September 2022 for feedback and she said with will send me an email and it never happen, I again contacted her today 26/09/2022 and she sent an email saying "there is no cover due to policy conditions". I did ask what are the conditions? She cannot send it to me because I am a third party. My claim is now declined without a reason, in the beginning MPI told me that their claim is decline and I later found that there was no claim submitted, now the insurance is telling that their(MPI) claim is rejected but I cannot prove it as I am a third party. I was using the car to support my family now I cannot support my family, the driver is still working on the same company and the insurance doesn't want to pay for the damages caused by their client. MPI Solutions allows their driver to drive company car under the influence of alcohol. Today I cannot provide for my family.