CTU Insurance
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
CTU Insurance
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lourens
1 reviews | Active since Jan 2025
10 Feb 2026, 12:38
worst experience with an insurer (CTU)
It takes CTU more than 2 months just to get to a point where they consider a third party claim. You are lucky if you can reach them telephonically because they might not answer their phones. they rarely send you any updates even if you send them regular requests for feedback.
Helpful (0)
|Replies (0)L
Lourens
1 reviews | Active since Jan 2025
10 Feb 2026, 12:38
worst experience with an insurer (CTU)
It takes CTU more than 2 months just to get to a point where they consider a third party claim. You are lucky if you can reach them telephonically because they might not answer their phones. they rarely send you any updates even if you send them regular requests for feedback.
0
Replies (0)GS
Gayle S
1 reviews | Active since Jun 2015
6 Jan 2026, 15:37
Worst Insurance Company
This company is worse than useless. Accident happened August 2025 and still today Jan 2026 we are still chasing them to finalise and payout. This is not our insurance company fortunately but to those who seek a good company is warned not to use this one as you will regret it.
Helpful (0)
|Replies (0)GS
Gayle S
1 reviews | Active since Jun 2015
6 Jan 2026, 15:37
Worst Insurance Company
This company is worse than useless. Accident happened August 2025 and still today Jan 2026 we are still chasing them to finalise and payout. This is not our insurance company fortunately but to those who seek a good company is warned not to use this one as you will regret it.
0
Replies (0)NM
Naledi M
1 reviews | Active since Nov 2025
2 Dec 2025, 19:46
🚮🚮🚮STAY AWAY FROM CTU !!!
CTU has proven to be the masters of unprofessionalism. There's no sense of urgency whatsoever. Accident happened in [September 2025] , even today , [ Dec 2025] , my car is still not fixed. When I call , Tevin Mkhabela ( Liability Specialist) is busy playing hide & seek and providing absurd stories. He is so creative with lies by the way. Anyway, I wouldn't recommend this pathetic excuse for an insurance ! Where's the principle of "Treat Customers Fairly ?" , do they even have Quality Assurance ? Complaints Dept must be a joke !! Please avoid CTU at cost.
Helpful (0)
|Replies (0)NM
Naledi M
1 reviews | Active since Nov 2025
2 Dec 2025, 19:46
🚮🚮🚮STAY AWAY FROM CTU !!!
CTU has proven to be the masters of unprofessionalism. There's no sense of urgency whatsoever. Accident happened in [September 2025] , even today , [ Dec 2025] , my car is still not fixed. When I call , Tevin Mkhabela ( Liability Specialist) is busy playing hide & seek and providing absurd stories. He is so creative with lies by the way. Anyway, I wouldn't recommend this pathetic excuse for an insurance ! Where's the principle of "Treat Customers Fairly ?" , do they even have Quality Assurance ? Complaints Dept must be a joke !! Please avoid CTU at cost.
0
Replies (0)LM
Lucky M
1 reviews | Active since Jul 2023
23 Sept 2025, 10:20
CTU insurance
I have had a very bad experience with CTU, no sense of urgency whatsoever, they will do anything possible to avoid to settle a claim, one of my taxis was involved in an accident on the 2nd of August 2025 even today I am busy running up and down to get assistance, they have appointed two assessors already trying to find something not to settle the claim, the level of professionalism is so poor that even if you escalate you find the same person just in a different suite and office. I have never experienced this kind of service in my entire life.
Helpful (0)
|Replies (1)LM
Lucky M
1 reviews | Active since Jul 2023
23 Sept 2025, 10:20
CTU insurance
I have had a very bad experience with CTU, no sense of urgency whatsoever, they will do anything possible to avoid to settle a claim, one of my taxis was involved in an accident on the 2nd of August 2025 even today I am busy running up and down to get assistance, they have appointed two assessors already trying to find something not to settle the claim, the level of professionalism is so poor that even if you escalate you find the same person just in a different suite and office. I have never experienced this kind of service in my entire life.
0
Replies (1)