Ridiculous service

Unhappy loyal client. A taxi that was in an accident on 15 November 2021 to date nothing has been done Mpho the claims handler keeps requesting documents that were send to her numerous time by the client Kabelo Madia and Rebecca at the panel beater. The client has lost income for over 4 months used money to phone and go up and down following up on the claim. Ridiculous service from you to a client whose been up to date with his premiums. Should you come to your senses and want to deliver the service you promised the client you can contact him on ***