Please treat customers the same

Claim # cl 182682 my car had an accident on the 5th of June and logged my claim on the 7th of June bt up until nw ive bn doin the run around my claim ive used more than R800 On etym and they keep on holding me,... The legal team is soo unproffesional & frustesting,.. wn u kol they keep on holdin u for sm1 that there know is alwez busy wn that person ansers the kol usually its Amanda & she'll keep on telling u that she'll kol back and its over until u kol again... im exhausted nw its bn almost 3months nw bt still its the same story day by day this is the worst service ive experienced in my life i evn regret why did i choose ctu over other insurance companies that were koling me... I dont evn know why am i paying a full cover whilst there is no service delivery..... Please guys u need pull up ur socks and treat customers the same as kings ....... ????♀️