1 reviews | Active since Sept 2016
complain
<p>Claim no cl107559 my car was involved in an accident on the 20 August 2016 is not yet fixed.i logged a complain and is not resolved yes the claim is authorised but the parts are not yet delivered in receive a call on Friday telling me that parts will be delivered last week Friday still today is not yet delivered.is a month now the car is not yet fixed.ctu insurance services is disgusting and they don't care about their customer this service is unacceptable is very poor.</p>
We confirm that the parts which were to have been delivered last Friday did not arrive at the panel beater as the courier did not perform. While we agree that this is not the Customer's problem we do assure you that we are doing all we can to get the parts delivered. We will keep you posted on develpoments by phone. We are sorry for the unforeseen delay and will try and get this matter sorted out without further inconvenience to you
We confirm that the parts which were to have been delivered last Friday did not arrive at the panel beater as the courier did not perform. While we agree that this is not the Customer's problem we do assure you that we are doing all we can to get the parts delivered. We will keep you posted on develpoments by phone. We are sorry for the unforeseen delay and will try and get this matter sorted out without further inconvenience to you
As discussed per telephone parts were delivered to the repairer this afternoon - we have asked the assessor to keep in touch with the repairer to try and get the repairs done in the shortest time possible.
As discussed per telephone parts were delivered to the repairer this afternoon - we have asked the assessor to keep in touch with the repairer to try and get the repairs done in the shortest time possible.