ZM
Zandile M
1 reviews | Active since Jan 2020
13 Jan 2020, 16:10
Worst Service ever
Ctrack has the worst service ever and they take advantage of people. I spoke to a lady by the name of Elizabeth who said that the tracker was not paid from 2017 feb and they only called dec 2019 to make us aware. The things that they say and the things on the contract differ. they are the worst company to render a service for. I cant rely the full story as its a very long story but never make the mistake of using Ctrack or else you will regret it.
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Ctrack SA's replyOfficial
14 Jan 2020, 07:37Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's reply14 Jan 2020, 07:37
Official
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team