BB
Barbara B
1 reviews | Active since Dec 2017
11 Jan 2021, 10:23
Willing to pay but being refused
Once again, willing to pay but being refused. Wanting to pay the monthly fee via direct EFT payment but CTrack SA is refusing to provide any banking details to make payment. Insisting that payment can only be via debit order which is not possible at this stage.
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Replies (2)
Ctrack SA's replyOfficial
11 Jan 2021, 11:21Good Day Barbara,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's reply11 Jan 2021, 11:21
Official
Good Day Barbara,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's replyOfficial
15 Jan 2021, 16:35 Good day Barbara, We confirm that we are having difficulty in getting in contact with you for assistance. Thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Yours Sincerely, Customer Care - Executive Team
Ctrack SA's reply15 Jan 2021, 16:35
Official
Good day Barbara, We confirm that we are having difficulty in getting in contact with you for assistance. Thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Yours Sincerely, Customer Care - Executive Team