TK
Tian K
1 reviews | Active since Aug 2010
30 Apr 2020, 09:46
Will never do business with Ctrack again
Will never do business with Ctrack again 1. Terrible communication around contract cancellation. 2. After contract cancellation, my vehicle's battery started to drain abnormally fast, until completely flat. Now have to jump-start it just to get to the de-installation centre.
From my experience, I will NEVER deal with Ctrack again and will advise all friends and family to rather use one of the other vehicle tracking companies in SA.
Helpful (0)
Replies (4)0
Replies (4)
Ctrack SA's replyOfficial
30 Apr 2020, 10:18Good Morning Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's reply30 Apr 2020, 10:18
Official
Good Morning Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's replyOfficial
04 May 2020, 11:10Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
Ctrack SA's reply04 May 2020, 11:10
Official
Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
Ctrack SA's replyOfficial
04 May 2020, 12:52 Good Day Sir,
Thank you for your correspondence dated. We have forwarded the requested to relevant personnel and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Kind Regards
Thank you for your correspondence dated. We have forwarded the requested to relevant personnel and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Kind Regards
Ctrack SA's reply04 May 2020, 12:52
Official
Good Day Sir,
Thank you for your correspondence dated. We have forwarded the requested to relevant personnel and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Kind Regards
Thank you for your correspondence dated. We have forwarded the requested to relevant personnel and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Kind Regards
Ctrack SA's replyOfficial
06 May 2020, 09:45 Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
Ctrack SA's reply06 May 2020, 09:45
Official
Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team