MS
Marc S
1 reviews | Active since Jul 2011
08 Nov 2021, 19:17
Very disappointing
After years of being a customer, I am now trying to cancel my account because of the poor service, drop in functionality and contradictory info given to me.
However, I have phoned and left messages & sent multiple emails, and even customer care sent an email and absolutely no response from their cancellation team. Nothing. Exactly this type of service that had led to my cancellation, not that I seem to be able to get that right.
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Ctrack SA's replyOfficial
09 Nov 2021, 08:13 Dear Mr. Schmidt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely The Executive Team
Ctrack SA's reply09 Nov 2021, 08:13
Official
Dear Mr. Schmidt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely The Executive Team