MN
Marcel N
1 reviews | Active since May 2023
01 May 2023, 16:36
Useless service!!
My tracking device stoped working a month ago, I did report it to Ctrack, but to date no phone call to replace faulty device, but at the end of the month Ctrack has no problem to take my money for a service never supp****. Think twice before you sign a contract with them.
Helpful (0)
Replies (3)0
Replies (3)
Ctrack SA's replyOfficial
02 May 2023, 08:13 Dear Mr. Van Niekerk, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Ctrack SA's reply02 May 2023, 08:13
Official
Dear Mr. Van Niekerk, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
MN
Marcel N's updateReviewer Update
02 May 2023, 19:32Thank you. All sorted within a day after complaint on hellopeter. Hopefully next time problems will be handled more swiftly. Tracking device working again.
MN
Marcel N's update02 May 2023, 19:32
Reviewer Update
Thank you. All sorted within a day after complaint on hellopeter. Hopefully next time problems will be handled more swiftly. Tracking device working again.
Ctrack SA's replyOfficial
03 May 2023, 09:36 Dear Mr. Van Niekerk, Thank you for the feedback posted. Ctrack appreciate all positive feedback from our clients in order for us to keep on working and improving our customer service level. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely The Executive Team ***
Ctrack SA's reply03 May 2023, 09:36
Official
Dear Mr. Van Niekerk, Thank you for the feedback posted. Ctrack appreciate all positive feedback from our clients in order for us to keep on working and improving our customer service level. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely The Executive Team ***