UB
Umesh B
1 reviews | Active since May 2021
16 Oct 2025, 13:13
Urgent: Incorrect Vehicle Billing
Good day. I spoke to Anneline at Ctrack yesterday regarding an incorrect billing issue. We were billed for 3 vehicles instead of 2. Anneline acknowledged that the changes were made in 2023/2024 and confirmed that we should only be billed for 2 vehicles. She mentioned that someone would contact me to resolve this. Could someone please urgently look into this and get to the bottom of it? I’d like to avoid having to chase this repeatedly.
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Ctrack SA's replyOfficial
17 Oct 2025, 13:00Good day Umesh, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Member
Ctrack Member
Best regards,
Ctrack SA's reply17 Oct 2025, 13:00
Official
Good day Umesh, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Member
Ctrack Member
Best regards,