Updating of arrears abs issuing paid up letter

Item: Ctrack SA
Rating: 1
Author: Sphe G

My account was in arrears of an amount of 570. I made the payment on the 1st of June 2021. I have been in communication with Catherine De Bryan who is suppose to correctly allocate the funds.

Five weeks later it is still not done. Reason being Catherine is off sick for the past 8 days! What an excuse!

I call in today and speaks to Annette Jacobs who fails to understand nor listen to a customer. She rudely responded “oh please” after I had mentioned that’s not good customer service she said, “well what can I do” and rudely says if you want to complain don’t forgot to add my manager as well! The audacity!

I have done my part of making payment please do yours of removing me from ITC and issuing me a paid up letter!

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Replies (1)

Ctrack SA's replyOfficial

08 Jul 2021, 12:18

Good day Sphe,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

Ctrack SA's reply08 Jul 2021, 12:18

Official

Good day Sphe,

Yours sincerely

The Executive Team