1 reviews | Active since Jul 2019
UNREASONABLE THREATS/DEMANDS FROM C TRACK, Acc ***7 / REF CTR803
UNFAIR TREATMENT AND UNREASONABLE DEMANDS FROM C TRACK, Acc ***7 / REF CTR8038
On the 20th June 2019, I notified Ctrack that i had sold my car that had a device and the new owner was interested in the tracker. Transfer forms were completed by myself and the new owner (Business) he signed the debit order form and signed transfer form taking ownership on the account. Ctrack kept calling me even after the new customer has signed the contract and furnished them with passport copy to facilitate the transfer which is not my job. The new owner told them that he was not comfortable sharing (Bank statement from his Business account) but was more than willing to allow them to debit his account which is not an unreasonable considering ***** that is happening these days. Ctrack call and threatened me to hand over the account instead of finding the amicable solution in accommodating this Property Developer who wanted to do business with them. Account was never transferred to the new owner and now i am being harrassed by their collecting Agents threatening me about default judgement while i have done everything from my side
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
