Unhappy, disappointed, inconvenienced CUSTOMER

Hi I was mislead by a sales consultant from ctrack to sign up to a product that did not meet my description and expectations, within a few days after installation I had already had back to back complaints with the consultant. Ive attached an email message which was sent to the consultant on the 12th of June 2020, I was given a response on the 3rd of July 2020 which had ultimatums.

As much as I was made to pay for the hardware, are you as Ctrack SA saying that im forced to utilize your services even when im not happy? am I forced to use your services even when i was mislead by your representative? He

"Dear Lebusa

Following our telecon earlier today,

I am very disappointed in your tracking system as well as the camera system, it has inconvenienced and shamed me beyond expectation. I'm on the verge of losing a client because of this whole matter.

The above statement should make you understand more after having explained to you where I'm coming from with this business.

When I made enquiries initially with you, I clearly outlined my expectations to you. I kept in touch with you constantly and almost every time when we spoke I made myself clear as to what I want. You gladly sold me a "product" which had seemed to be way better than my service provider by then. I did query premiums that were presented to me, but I never diverted from my expectations or request as a consumer, I came to you knowing exactly what would meet my expectations or beyond.

I didn't expect such disappointments at an early stage like this, I had thought you were way better than the other service provider (which I cannot mention here) but seemingly they can give support and understanding to the clients satisfaction.

In our conversation earlier I felt edged up when you said to me that there will be consequences if ever i want to part ways with a product that was incorrectly marketed to me. That is more like a threat to me, it did not sit well with me. That means my consumer rights can be violated and I have to give thumbs up to it,and forcefully agree to stay and continuously dent my reputation in business.

Towards the last days before we finalized the installation which I regard as the conclusion of our then agreement, I tried to arrange a practical demo for the product offered, it was not possible. I resorted to an online demo which was also unsuccessful, I requested videos for the demo from you, of which they were sent to me after a long wait and signing of documents, again this makes me feel that your delay tactic was to ensure that i sign the documents knowing very well that your system is not efficient enough to meet my request and expectations. I'm pretty much sure that I signed and made payments under false pretence.

See the attached screenshots, that's just the simple basic monitoring according to my understanding, going further into the system, it tells me that there are no reports available.

In the afternoon you mentioned that you are going to have a meeting with your manager on monday, I hope that in your meeting you get to realize the extent of the damage caused on my side by your system. Furthermore I do not want to be made to feel that once I consume a product from you I can not express any form of discomfort with the fear of consequences. My expression to you was real and I hope it's considered fairly and not in a fighting spirit but for the sake of peace."