AN
Ayanda N
1 reviews | Active since Oct 2017
02 Dec 2024, 09:36
Unhappy customer !!!!
This company is billing me for message notifications that I opted out of. I spoke to the technical team multiple times, who advised that the message forwarding option has been cancelled. Unprofessional, and now they are even debiting my account with ridiculous amounts anytime they feel like it. I even have a reference number for my cancellation; they are still debited for SMS that I opted out of in August. Trying to get hold of accounts is mission impossible. Unhappy customer
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Ctrack SA's replyOfficial
02 Dec 2024, 11:52 Good day , Ngcobo Ayanda Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply02 Dec 2024, 11:52
Official
Good day , Ngcobo Ayanda Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members