YM
Yvonne M
1 reviews | Active since May 2015
07 Jan 2018, 04:50
Tracker not installed
Good morning On the 8th of December 2017 I bought a car I contacted ctrack as I had a tracker installed on my old car which I have sold. I was given forms to complete I did so and emailed them back to c track on the 9th. I’m still waiting for the tracker to be installed on my car and it hasn’t been done. They took 464 in my account and they haven’t installed the tracker in my car. I wish to terminate this contract as they don’t value their clients, should anything happen to my car I hold them liable .
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Replies (7)0
Replies (7)
Ctrack SA's replyOfficial
08 Jan 2018, 07:36Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
Ctrack SA's reply08 Jan 2018, 07:36
Official
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
YM
Yvonne M's updateReviewer Update
08 Jan 2018, 21:27C track really doesn’t value their customers. I was contacted today by a technician that he has contacted the person I sold the car to and he will go and remove the tracker and that didn’t happen. I have been receiving sms’s Through out the day and that really annoyed me . This tracker was supposed to have been removed last year and that never happened, It is 9:15 pm I’m disturbed by ctrack that I have to call the person I sold the car to and ask him why is the tracker giving them a signal. I don’t want anything to do with ctrack , can you please stop bothering me as I did my part informed you that I sold the car and a month later nothing has been done.
YM
Yvonne M's update08 Jan 2018, 21:27
Reviewer Update
C track really doesn’t value their customers. I was contacted today by a technician that he has contacted the person I sold the car to and he will go and remove the tracker and that didn’t happen. I have been receiving sms’s Through out the day and that really annoyed me . This tracker was supposed to have been removed last year and that never happened, It is 9:15 pm I’m disturbed by ctrack that I have to call the person I sold the car to and ask him why is the tracker giving them a signal. I don’t want anything to do with ctrack , can you please stop bothering me as I did my part informed you that I sold the car and a month later nothing has been done.
YM
Yvonne M's updateReviewer Update
09 Jan 2018, 20:13Good day
I received an email from budget billing me for cancellation whoever they failed me by not installing the tracker I’m my new car they haven’t even removed the tracker on the old car. The car was sold to a garage which could be sold to another person. I paid 464 in December and I’m still told to pay deactivation fee when it was already taken in my account. I’m supposed to go to the garage track the buyer and annoy him or her with the problems that were created by ctrack I’m so gonna take you to the ombudsman
YM
Yvonne M's update09 Jan 2018, 20:13
Reviewer Update
Good day
I received an email from budget billing me for cancellation whoever they failed me by not installing the tracker I’m my new car they haven’t even removed the tracker on the old car. The car was sold to a garage which could be sold to another person. I paid 464 in December and I’m still told to pay deactivation fee when it was already taken in my account. I’m supposed to go to the garage track the buyer and annoy him or her with the problems that were created by ctrack I’m so gonna take you to the ombudsman
YM
Yvonne M's updateReviewer Update
09 Jan 2018, 20:13Good day
I received an email from budget billing me for cancellation whoever they failed me by not installing the tracker I’m my new car they haven’t even removed the tracker on the old car. The car was sold to a garage which could be sold to another person. I paid 464 in December and I’m still told to pay deactivation fee when it was already taken in my account. I’m supposed to go to the garage track the buyer and annoy him or her with the problems that were created by ctrack I’m so gonna take you to the ombudsman
YM
Yvonne M's update09 Jan 2018, 20:13
Reviewer Update
Good day
I received an email from budget billing me for cancellation whoever they failed me by not installing the tracker I’m my new car they haven’t even removed the tracker on the old car. The car was sold to a garage which could be sold to another person. I paid 464 in December and I’m still told to pay deactivation fee when it was already taken in my account. I’m supposed to go to the garage track the buyer and annoy him or her with the problems that were created by ctrack I’m so gonna take you to the ombudsman
YM
Yvonne M's updateReviewer Update
09 Jan 2018, 20:16Can c track please sort out this mess, I’m sick and tired of your incompetence, you failed me I did my part I paid for the deactivation and advised you in time about the car being sold , I sent you the paperwork that you needed but now I’m the one at fault for your incompetence.
YM
Yvonne M's update09 Jan 2018, 20:16
Reviewer Update
Can c track please sort out this mess, I’m sick and tired of your incompetence, you failed me I did my part I paid for the deactivation and advised you in time about the car being sold , I sent you the paperwork that you needed but now I’m the one at fault for your incompetence.
Ctrack SA's replyOfficial
10 Jan 2018, 06:51Dear Yvonne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
Ctrack SA's reply10 Jan 2018, 06:51
Official
Dear Yvonne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
YM
Yvonne M's updateReviewer Update
12 Jan 2018, 13:55Good day
On the 08/12/2017 I called ctrack to info them that I’m trading in my vehicle and I they send me a form for me to fill regarding the removal of the tracker and the installation of the unit into the new vehicle, on the 12/12/2017 sent back the completed form and there was no communication from ctrack as when they’ll remove the device from my old car to the new one, I logged a complaint on hello peter, on 07/01/2017, and got communication from ctrack regarding the removal of the unit, in the interim I join a vehicle insurance which expected to have a tracker installed in that vehicle in 14 days, now ctrack has locked my account to so they take whatever Monies they want and i can’t reverse it from my bank account, the device was installed on my previous vehicle in February 2015 by discovery insure and have it since then, now I’m supposed to pay them for the last 21 months for a unit I had since February 2015, if ctrack had reacted in Time I wouldn’t be have to go and find other tracking company to help me, and now I can’t have two tracking devices on one car, now I had to terminate the contract with them and now I need to pay for the cancellation fees, when they were the ones who took their time to respond to my request, had they acted professional we wouldn’t be in this predicament.
YM
Yvonne M's update12 Jan 2018, 13:55
Reviewer Update
Good day
On the 08/12/2017 I called ctrack to info them that I’m trading in my vehicle and I they send me a form for me to fill regarding the removal of the tracker and the installation of the unit into the new vehicle, on the 12/12/2017 sent back the completed form and there was no communication from ctrack as when they’ll remove the device from my old car to the new one, I logged a complaint on hello peter, on 07/01/2017, and got communication from ctrack regarding the removal of the unit, in the interim I join a vehicle insurance which expected to have a tracker installed in that vehicle in 14 days, now ctrack has locked my account to so they take whatever Monies they want and i can’t reverse it from my bank account, the device was installed on my previous vehicle in February 2015 by discovery insure and have it since then, now I’m supposed to pay them for the last 21 months for a unit I had since February 2015, if ctrack had reacted in Time I wouldn’t be have to go and find other tracking company to help me, and now I can’t have two tracking devices on one car, now I had to terminate the contract with them and now I need to pay for the cancellation fees, when they were the ones who took their time to respond to my request, had they acted professional we wouldn’t be in this predicament.