This is the worst service provider in the world, please help

These people are the worst company ever on Friday i was hijacked outside my home at 06:40 and i called Ctrack immediately and gave them a number to contact me on or contact my father since my phone was taken with my bag, a few minutes later i called them asking them for feed back they told me that they cant find the signal they think it has been jammed, even for that feedback i had to be the one to contact them to get information, they then contacted my father to tell him the same thing they told me about not finding the signal, i got no feedback from them since i called them, i had to call them again to check if they found any new information they told me that they did not get anything, after that i had no feedback from they again then i called them at about 10 am to get more information and also wanted to find out what the last location of the car i go a lady who told me she does not have any information with regards to that she will have to check and she checked she said the car was last seen at umlazi and told me the street name and i had to ask her which section she told me she does not know and later told me that i am supposed to know the name of the first person who helped me with tracing the car and later on i called again to ask if there was any other update then i ran out of airtime after giving the lady who picked up the phone the number which she can contact me on since i was running out of airtime i did not receive the phone call i had to buy airtime again at around 1 pm to find out if they got anything then they told me that they found the device only the car was not there and i only got this information after i called them they did not call me to tell me this as soon as they got the information, i then asked my friend to call them for me to give them a cell phone number of the phone that was still active which was in my car to maybe try and use that to track the guy i spoke to told me they can use the cell number to track and told me not to contact the number again this all happened on Friday the same day i was hijacked the Saturday morning i called them back again asking if they got any new update the guy that picked up the phone told me he does not know anything about them tracking with the cell number and said he was going to check till today his still checking because i still haven't received a call from anyone from ctrack. i am really really hurt because they are very quick to come complaining and putting you in arrears when u default your payment but when its time to help you they cannot, i did not ask for this Ctrack was already installed when i got the car if i had known i would have cancelled from the word go. they should just shut down they do not know how to do their jobs, and i need for them to pay for this car they cannot just relax like this if something like this happens because it should have been an urgent matter if you pay for their service every month.

Please help me i really need help these people have really ruined my life i want them to pay me back. they did not deliver.