VM
Vusi M

1 reviews | Active since Mar 2018

05 Dec 2023, 14:44

The worst system and worst service ever.

Had an isntallation done after it was sold to me with the beleive that i will be able to install an app. After installation as compared to all the other companies, i did not get any call regarding what i should do next (poor service & unprofessional error 1) eventually i called and the ladies at customer care are so impatient and they are in a hurry (poor service 2). I was eventually assisted with online logins and told i will be called back about the app, still waiting (poor service 3). The technician said to me, "i dont know the next step, maybe someone will call you. I think there is an app that works with it" I went on the online website to try and track my vehicle and i only get yesterdays information. The vehicle is parked but i see it in a different town moving (poor service 4). I though to myself that maybe i am making mistakes so i request for tutorials on how to use the system. I am still waiting (poor service 5). I am so scared of calling considering how unfriendly are the people i spoke to so far, its frightening. Foe every email sent, i am always told someone will call me, when it happens, that person is unfriendly. Terrible service really. Extremely bad, bad, bad, bad

This company is not for someone who needs a peace of mind. Nothing is ever complete and they are indeed too busy to focus on a customer.

0
Replies (5)
Ctrack SA
Ctrack SA's reply05 Dec 2023, 15:33
Official
 Good day, Mr Mnisi Vusi  Thank you for taking my call.  Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention.  Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway.  Kind Regards  
VM
Vusi M's update05 Dec 2023, 15:38
Reviewer Update
Please dont forget the App
Ctrack SA
Ctrack SA's reply05 Dec 2023, 16:01
Official
Good day, Mr Mnisi Vusi  Thank you for your email.  Kindly be advised that the following request was allocated to the relevant department for soonest assistance.  Kind Regards 
VM
Vusi M's update07 Dec 2023, 23:32
Reviewer Update
Finally Cartrack manged to connect me to someone who knows what he is doing. Big up's to Neo, helped me big time. He knows his story and he is very patient 🙏 🙏 👍
Ctrack SA
Ctrack SA's reply08 Dec 2023, 08:04
Official
Dear, Mr Mnisi Vusi Thank you for the compliment posted. Ctrack appreciate all positive feedback from our clients in order for us to keep on working and improving our customer service level. Should you require any further assistance, please do not hesitate to contact us. Ctrack Executive Team ***