RN
Rendani N
1 reviews | Active since Dec 2023
09 Jan 2024, 12:48
Stay away from CTrack
A device was installed on my car on the 29th of November and it never worked from the second it was installed. After numerous calls and being requested to drive around the block a million times a technician was eventually sent to fix the issue beginning of December. The same device stopped updating yesterday and it is a mission to get help..I am being told it will be reset manually and I must wait for 15 minutes, spent half of the morning calling the call Centre and nothing came out of it
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Ctrack SA's replyOfficial
09 Jan 2024, 14:06 Dear Ms. Rendani, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely Ctrack Team ***
Ctrack SA's reply09 Jan 2024, 14:06
Official
Dear Ms. Rendani, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely Ctrack Team ***