AV
Anine V
1 reviews | Active since Aug 2010
01 Feb 2024, 14:37
STAY AWAY!
STAY AWAY FROM CTRACK! I am struggling for months to get the units sorted in our vehicles. Now that the technician sorted the faulty unit in the one vehicle which send faulty sms about hourly, the other vehicle does exactly the same - hourly messages. I have been "upgraded" to Crystal. What a joke - this is no upgrade! Crystal cannot do what Ctrack Mobi can. And if I try to contact the call centre, they don't answer or I have to hold for 20 minutes after choosing an option, but still no answer!!! And please do not answer my review with the generic answer to all the complaints!
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Ctrack SA's replyOfficial
01 Feb 2024, 15:39 Good day, Du Toit Elizabeth Thank you for taking my call and taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department (Support) and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack SA's reply01 Feb 2024, 15:39
Official
Good day, Du Toit Elizabeth Thank you for taking my call and taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department (Support) and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards