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chris O

1 reviews | Active since Mar 2014

22 Oct 2018, 14:22

Slow Slow Tracker

We as the customer are forced to fit a tracker by our clients and it has to be a CTrack tracker

But from the day they have been taken over by new company things just go slower and more timeous as you have to wait a week for a tracker removal and installation they do not care if your vehicle stand or you need them to sort you out. Just a slow slow slow slow process and to much rigmarole. Really, guys, I have to have this tracker but it's not my choice if it was a requirement I would have left a long time ago to a better tracking company. Like where my other 43 Vehicle is.

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Replies (1)
Ctrack SA
Ctrack SA's reply22 Oct 2018, 14:44
Official

Dear Customer,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

***

Best regards,