Shocking Service

Requested business private reports for 2 vehicles on 2025/01/04. Received reports on the 6th. Reports were slit into 3 sections. A portion was missing for one of my vehicles. Instead of 6 reports, I thus received 5. Numerous mails were sent by me requesting the missing data. I kept getting a response saying that all the reports are on the download link. This morning, I received a tracking report that belongs to another customer. Aside from this being a serious POPIA violation, I still do not have the missing report. i tried explaining this to a service agent this morning. I was asked the vehicle reg and the period missing on multiple time during the conversation. I was then told that the reports team would call me in 5 minutes. No calls or reports have been forthcoming. This service is shocking. Additionally, how do I know that my personal data is not inadvertently shared with other custmers?