LZ
Lenda Z
1 reviews | Active since Jun 2020
11 Nov 2024, 20:53
Service Cancellation and poor customer services
I am writing to express my concerns regarding the cancellation of my services following a payment reversal for a single month, despite being a long-standing, loyal customer.
I am disappointed to find that no urgent communication was deemed necessary before the termination of services, and no efforts were made to recover the payment through subsequent monthly debit orders.
Furthermore, it appears that my complaint cannot be addressed due to inflexible business processes.
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Ctrack SA's replyOfficial
12 Nov 2024, 09:18 Good day, Lenda Zwane Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply12 Nov 2024, 09:18
Official
Good day, Lenda Zwane Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members