DM
David M

1 reviews | Active since Mar 2017

26 Oct 2018, 08:14

REALLY BAD Customer Service and follow ups.

Really Really bad service, 1st - I have to wait weeks long for a response via email 2nd - You cal them and they pass you from consultant to consultant 3rd - I have bought a car 6 month ago, Still paying a tracker that's on another car 4th - I cannot cancel because I have to pay a settlement amount that was never explained to me when I was in the process of applying for the tracker. I have had many cars with trackers but this is the worst experience ever!!!!!!!!!

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Replies (1)
Ctrack SA
Ctrack SA's reply26 Oct 2018, 08:26
Official

Dear Customer,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

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