AB
Andrew B
1 reviews | Active since Aug 2018
25 Nov 2019, 09:18
POOR SERVICE FROM CTRACK
Extremely poor service and work quality received by the Nelspruit branch. Vehicles are having to go back on a monthly basis due to faulty systems. The guys running the branch are a joke. WELL DONE CTRACK
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Replies (5)0
Replies (5)
Ctrack SA's replyOfficial
25 Nov 2019, 10:33Dear Mr Brennan, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's reply25 Nov 2019, 10:33
Official
Dear Mr Brennan, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's replyOfficial
04 Dec 2019, 16:08 Dear Mr. Brennan, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team ***
Best regards,
Ctrack SA's reply04 Dec 2019, 16:08
Official
Dear Mr. Brennan, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team ***
Best regards,
AB
Andrew B's updateReviewer Update
07 Jan 2020, 12:30Thank you, but this is not resolved. We having the same issues with the department once again.
AB
Andrew B's update07 Jan 2020, 12:30
Reviewer Update
Thank you, but this is not resolved. We having the same issues with the department once again.
Ctrack SA's replyOfficial
07 Jan 2020, 15:39Dear Mr Brennan, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's reply07 Jan 2020, 15:39
Official
Dear Mr Brennan, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's replyOfficial
08 Jan 2020, 16:39Dear Mr. Brennan, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
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Best regards,
Ctrack SA's reply08 Jan 2020, 16:39
Official
Dear Mr. Brennan, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
************
************
Best regards,