MM
Morne M
1 reviews | Active since Nov 2013
21 Dec 2022, 13:25
Poor service from Crack
When replacing the units on three of my vehicles the updates were so slow it was not usable. When I reported the problem they took weeks to replace the units again. Now there are no updates and Crack is not resolving it. Pathetic service. They didn't even test the units when they were installed
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Ctrack SA's replyOfficial
21 Dec 2022, 14:06 Dear Mr. Moore, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team
The Executive Team
Best regards,
Ctrack SA's reply21 Dec 2022, 14:06
Official
Dear Mr. Moore, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team
The Executive Team
Best regards,