Poor service delivery - and taking money after cancelling contract

<p>My husband bought a new vehicle which needed a tracking device as the insurance house insisted that we fit a tracking device to the vehicle. We opted to go with C-Track as my parents also deal with them and they had good service from C-Track. The first unit which was fitted stopped working a week after the installation. We reported it and C-Track came to install another unit. After the fourth unit for the evening installed and not getting a signal we instructed the technician to take the complete unit out and we will rather get another service provider as our trust in the C-Track service and overall experience with their product and installation of product just made us uneasy with C-Track. Looking at my husband's bank account on Wednesday the 1st of March I saw C-Track took an instalment yet we do not have any contract with them as the contract and service was terminated ( we did not even sign the necessary installation agreement certificate after the first installation even the MD phoned my husband and tried to convince him to give them another chance to prove their service delivery ) . I spoke to Elsie in cancellations on Wednesday the 1st of March and she said she will look into the matter and call us back. Up to date we have had no call back or refund of the money taken. </p>