Poor service delivery

<p>We joined c-track with a hope of peace of mind, guess what we got multiple deduction with poor service and a system that was consistently faulty, tried to liase with c track however no effort was made to ensure their unit is in working conditions. Due to poor service we resorted to cancelling the debit order since there was service, later we were threatened with legal action, we corporate and we again agreed to re -instate the service and re-installation of the unit Unfortunately with c-track and agreed to their arrangements that was calculated over 3 months with Mr Pieter Taute. We paid the re-installation and re-activation fee to the value of R1051.00 no one contacted us to advise that they will re-installation or our accounts is activated what we got was a deduction of R1657.00 unauthorised amount, requested explanation no explanation was given. We further received threatening calls and accumulated unnecessary legal cost. No track certificate as promised, poor service from all departments service, accounts and legal department. </p> <p> </p> <p>We have been I contact with Mr Pieter Taute who is a legal controller but he failed to stick to the contract he made for us and when we ask him he has no answers to give. Can this matter because resolved as a matter of urgency. </p> <p> </p> <p>Frustrated client </p> <p>Mr Lazarus Moleleki Dhlamini</p>