PL
Petrus L
1 reviews | Active since Mar 2018
11 Dec 2018, 11:41
Poor service
I would never suggest Ctrack to anyone after the treatment I got because I had their device installed in my car then I lost my job I emailed them asking if I owe them anything as the device was not even 12 months in my car then they emailed me a quotation of R6000 then I told them that can’t we make arrangements to pay the debts as I was unemployed at the time and they never got back to me a year later I get a call from people telling me that the account was handed over to them for bridge of contract, how can it be while they never got back to me
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Ctrack SA's replyOfficial
11 Dec 2018, 12:38Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,
Ctrack SA's reply11 Dec 2018, 12:38
Official
Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,