Poor, poor, poor service.

Poor, poor, poor service.

In 2017 we sold our car. The car had a Ctrack tracker installed. After several follow ups after the sale, we were told that they will arrange everything with the new owner to remove the tracker.

We were not informed of any difficulty or problems with the tracker.

When we wanted to re-install the tracker into the new car, we were told that they could not get hold of the new owners. We had to pay for a new unit for the new car. On top of this we were told that we still need to pay for the tracker in the sold car, even though we are not using the tracker.

At this moment (2019) we are still paying the monthly installment for a tracker. Thus after several phone calls and emails that are being ignored.

On top of this, my daughter was in an accident during 2018. Ctrack prides itself on their quick response time, etc. Minutes after the accident she received a call, but was not able to answer (most likely to happen if one is in an accident). No-one else were contacted, even though we are listed as emergency contacts.

What are we paying for then???