MT
Mamoeletsi T

1 reviews | Active since May 2020

24 May 2020, 22:52

Poor and Unreliable Service

I was ****** to having CTrack device installed in my car by MyWay as their prerequisite and all the costs will be covered by MyWay insurance only to find that am going to be stuck with a debt that now ruined my credit profile. I’ve been trying to get this matter resolved with no luck. When they told me they are running a special for discount settlements I was hoping to clear my name but all never happened because I waited for their external debt collector to arrange for settlement and they went quiet and later when I followed up I was told the offer is no more available. I need my life back CTrack. You’ve ****** me my happiness with the judgement you’ve created on my credit profile. PLEASE ENSURE YOU CLEAR MY NAME

0
Replies (2)
Ctrack SA
Ctrack SA's reply25 May 2020, 08:08
Official
Dear Ms. Teronko, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely      The Executive Team
Ctrack SA
Ctrack SA's reply28 Jul 2020, 09:18
Official
Good day Ms.Teronko,
 
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. 
Should you require further assistance please feel free to contact us. 
 
Customer Care - Executive Team