Paying for unrendered services

It has come to my realization that I have been paying for services that weren't active. In February 2025 I renewed my contract with ctrack, they sent a technician to fit in the device with a panic button and was well. Apparently the device stopped working around late March and I didn't know that. Time went by when I was met with an accident in June. The car was taken to a panelbeater for repairs. I was asking myself how is it that the tracking company is so quiet, I even logged in to the app and saw that it said no asset, they should've noticed this. I called in on the 26 to ask them where my vehicle is? The technician consultant said it was last updated on 22 March, which means I have been paying for nothing for the past five months. She transferred me to the accounts department because I asked how will they fix this. The accounts department transferred me to customer service, I was then told that an investigation would be done to find out if they had sent a message notifying me that my device is not working. I told them that I didn't receive such a message. Even if I had received the message, which I didn't, they were supposed to call me to make arrangements for a technician to come fix it, that wasn't done. I'm currently waiting for this "investigation" to complete, which they told me would take 24 to 48 hours. I hope they will do what's right and reimburse me for the months I have been paying for free and pay it forward. I will come back with an update. I'm not happy. I wasn't even given a reference number for that matter.