1 reviews | Active since Aug 2012
Paying for something I no longer have
I signed up with tracker for my polo gti a few months ago and enjoyed the experience from fitting c track. I then decided to get my jeep and my Bakkie done. Both have been fitted never even got told the price they just came and fitted. No certificates given no billing information or anything.
Now I'm getting debited for +- R800 a month. I don't know how one vehicle is R169 so I don't know how 3 vehicles comes to R800.
Anyway my Pont is this.
1. You have decided to debit my account for an amount I haven't even agreed to.
2. Two of those vehicles have been sold. How can you expect someone to pay for something they no longer own or have possession of?
3. I haven't signed anything from your company agreeing to your terms and or that I should keep paying for vehicles I no longer own.
I still have the jeep which I will gladly pay for no problem. But lease advise as to why I should pay +-R300 for a standard tracking system.
As per your call Centre I have told them numerous amounts of times the gti and the gwm have been sold. As well as your units being in the vehicles.
Dear Ross McPhail,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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Dear Ross McPhail,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
