Paying for services that I'm not getting

I have 3 cars that have a ctrack device ,the other one I paying expensive because we were told that we could set the restrictions of which we did but to my surprise the vehicle I took my vehicle to another province I didn't even get a sms warning me that my car is no longer on restricted zone so that makes me wander what am I paying for cause I could have taken a cheaper premium ,2 I received a sms that the device on the other car has stop working I called them they promised that they send technicians that was two weeks back I'm still waiting .I have had it I've been calling but not getting a positive feedback the only thing I want is the process of ombudsman so that my contract can be canceled and I don't get penalized because they are the one who did not keep to their promises