ZP
Zaheed P
1 reviews | Active since Jan 2022
17 Jan 2022, 14:44
Paying for cancelled contracts.
We had 12 tracking units installed. Our vehicles go cross border so we need tracking. The units have been giving trouble by going offline frequently. Support from ctrack has been inconsistent. We decided to terminate the contracts as it was useless having 12 units giving trouble. Ctrack has handed us over for non payment. We have asked for a refund for all the times the units have been not been operational but they do not understand what a refund is. Legal action and black listing seems to be their way of threatening clients for payment over faulty units. I regret ever doing business with this company.
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Ctrack SA's replyOfficial
17 Jan 2022, 20:29Dear Zaheed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Best regards,
Ctrack SA's reply17 Jan 2022, 20:29
Official
Dear Zaheed,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Best regards,