MS
Melissa S
1 reviews | Active since Feb 2011
12 Mar 2019, 11:52
Pathetic Service
We have experience nothing less of pathetic service from C-Track! We traded in an old vehicle and had the unit moved into the new vehicle but I still get notifications on the traded in vehicle? How is this possible? Ignition, panics? What is going on? Yesterday when we attempted to track or fleet on your dash your system was offline. Today we try phoning and your lines are down. WE email and get no response. WHAT THE HELL ARE WE PAYING FOR?!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Ctrack SA's replyOfficial
12 Mar 2019, 12:49 Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,
Ctrack SA's reply12 Mar 2019, 12:49
Official
Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,