Pathetic service

Our appointment was set up for a technician to come through and do the installation last Sunday, we were advised that it was a 3 hour process and therefore had to cancel our afternoon appointments.<br> <br> We waited from 1pm(time of our appointment) however it was a no show. We then called Car-track and spoke to Tandeka at 1:20pm, she advised that she could not get a hold of our technician and advised she will keep trying and will get back to us. She never got back to us.<br> <br> I called car track yesterday and left a message for some one to call back, no one had returned my call.<br> <br> I called in this morning just after 8am, the receptionist advised that no one is in and that I must call back.<br> I called the second time and the receptionist took a message, she said that the consultant was busy on another line and will call back as soon as they ended that call.<br> I waited a few hours and called back, the receptionist advised that the reason why no one had called me back is that she hasn't yet passed my message as she is really busy and has a lot of papers on her desk.<br> <br> The service is shocking, I can only imagine what the case would be like once we are in a position to actually make use of this service