1 reviews | Active since Jan 2017

26 Nov 2017, 08:09

PATHETIC PATHETIC PATHETIC

My name is Thembalethu Maseko and I have recently payed off my cancellation fee of R1200 and I requested Nadine Prinsloo, customer service and info to cancel my account but to my surprise R1200 was debited again yesterday? ?? FOR WHAT? ?? WHAT NONSENSE IS THAT, I WANT THAT STUPID ACCOUNT CANCELED OR ELSE AM OPENING A CASE FOR YOU *****S

0
Replies (2)
Ctrack SA
Ctrack SA's reply27 Nov 2017, 06:48
Official

Dear Customer,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

***

Ctrack SA
Ctrack SA's reply27 Nov 2017, 06:48
Official

Dear Customer,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

***