Pathetic customer service!

I have been using a car tracker from Ctrack for almost 2 years. I recently bought a new car, so i called Ctrack to book for de-installation from my old car and re-installation into the new car. I was sent a form to fill in, which i did and returned it on Wednesday the 31st of Jan. They did not respond with regards to when the de&re installation can be done. I called them the whole day on Friday and they kept transfering me from one person to the next! I decided to send another email of my request and still no response!

I called them on Monday the 05th of Feb to enquire on how long my contract with them was, hoping it was only for two years so i can just CANCEL and get a tracker with another company. I was told it was 3 years so i must still pay for the remaining year even if i cancel. Why must i get penalised whereas im not getting the service that i need?? I mean i am currently driving around with a car that has no tracker, which is something i do not like!! Must i wait for the day they decide to assist me whereas there are companies out there who will appreciate me as a client?? I am so angry and frustrated with this people!!