UN
Unarine N
1 reviews | Active since Jan 2022
18 May 2022, 21:46
Not reliable
After canceling my contract with discovery I moved over to being Ctrack customer
I check my app on a daily basis, today I check only to find out that the last loaded location is of 17/05/2022 at 17:38.
I called the call centre on 18/05/2022 20:55 I was advised they will give me a call back
21:22 I call back as I’m far from my car and I need to know what is happening only to be told I should call back after 5 minutes, as they would have resettled the unit.
Ctrack please contact me to cancel the unit. Thanks
Helpful (0)
Replies (2)0
Replies (2)
Ctrack SA's replyOfficial
19 May 2022, 08:49 Dear Unarine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Ctrack SA's reply19 May 2022, 08:49
Official
Dear Unarine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely
The Executive Team ***
Ctrack SA's replyOfficial
24 May 2022, 09:16Dear Unarine,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Ctrack SA's reply24 May 2022, 09:16
Official
Dear Unarine,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team