CVdW
Charmaine Van der Walt
1 reviews | Active since Mar 2017
15 Jan 2019, 08:22
Non existent Customer service!
I have a c-track account and have been wanting to take off a vehicle's tracker from a vehicle which I have sold 2 months ago. I have been mailing everyone that I could find email addresses for at this company to arrange for this tracker to be taken out and I have yet to receive any response... I have read receipts on my email pointing to the fact that they have received my mails but just choose not to respond... Yet my money gets taken like clock work! Funny how this business is quick to take your money but slow to give a service... I would not recommend C-track to anyone!
Helpful (0)
Replies (1)0
Replies (1)
Ctrack SA's replyOfficial
18 Jan 2019, 11:27 Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,
Ctrack SA's reply18 Jan 2019, 11:27
Official
Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an inquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,