SG
Sibonokuhle G
1 reviews | Active since Mar 2013
13 May 2024, 09:34
No tracking logbook available after 7 days of waiting. Zero Urgency
I have been trying to access the logbook for my 4x4 for one week (since Monday 6 May 2024). Despite several calls to CTrack my matter remains unresolved. Khuthadzo from Sales seems to be trying her best. There is zero urgency from the technical team. Dowrie spoken to last week has advised that the technical matter has been escalated - a week later nothing has been done. My experience with CTrack deserves a minus zero rating. The one star is for the effort from the sales team. We have three vehicles with CTrack that we are considering moving to a tracking company that cares.
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Ctrack SA's replyOfficial
13 May 2024, 10:48 Good day, Sibonokuhle Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards,
Customer Care - Executive Team
Customer Care - Executive Team
Ctrack SA's reply13 May 2024, 10:48
Official
Good day, Sibonokuhle Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards,
Customer Care - Executive Team
Customer Care - Executive Team