1 reviews | Active since Feb 2014
No sign of urgency from Call Centre
My insurance company referred me to Ctrack. They told me they have a long list of clients waiting, then I must join the queue. They waited for my call to create a contract. Wait for my call to finalize T&C. Wait for my call to arrange a fitment. Wait for my call to get a confirmation. It took 2 weeks to install a device, hope it won't take them 2 week to recover it.
Pta branch 012) 450 ***X, pls take note - it takes one unhappy customer to..... My insurance company should know what we go through.
Regards Ed
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***