No feedback nor service
Worst experience ever! My car's tracking unit stopped working in March and yet am I to be notified by CTrack but they take my debit order each month. Reported the matter and was told on Wednesday someone will investigate and get back to me....i am still waiting. Other than that my husband asked for his username to log in on the app and also... we are still waiting. Watch me just reverse the debit orders and then I am sure someone will contact me... lets see....
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Ctrack SA's replyOfficial
04 Nov 2024, 06:53 Dear Mr. Pretorius, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,
Ctrack SA's reply04 Nov 2024, 06:53
Official
Dear Mr. Pretorius, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Best regards,